Scheduling Coordinator(Bilingual Spanish Required)

Company Overview: True Care is a LHCSA providing outstanding home care service in the New York Metropolitan area, upstate New York, Westchester and Colorado (under the Andrea's Angels name). Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care. Position title : Home Care Scheduling Coordinator Location : Full-time Monday-Friday 9 am-5 pm onsite in White Plains, New York Position summary : The   Home Care Scheduling Coordinator   is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Care’s policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service.  Key Responsibilities : Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange Successfully maintain a caseload of 90-115 patients ensuring they receive the best homecare service Participate in departmental trainings Assist the Team Lead with coverage and work with the team members with any staffing challenges Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchange Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month Verify billed services against requested services Maintain patient confidentiality and privacy with dignity and respect Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation Manage phone calls in a supportive, reassuring manner for patients, families,…