School Bus Dispatcher, Carp ON Split Shift

Voyago is currently recruiting to fill an existing vacancy for 1 School Bus Dispatcher based in Carp, Ontario. Reporting to the General Manager, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate direction. The role also includes providing a high degree of customer service in a fast-paced work environment. Split shift hours Ensure dispatch and driver operations are in accordance with established standards. Creatively arrange routes and driver resources to ensure contracted routes are covered for driver illness and holidays. Customer Service Calls, Recurring rides & Special event co-ordination. Incident reporting Dispatch drivers to various routes on a timely basis. Alert drivers to road closures and other delays Identify all runs and drivers active on routes are on time to ensure no students are left behind Manage and pull a variety of reports as per the Dispatch Supervisor’s directive Manage and assist with scheduling vehicle maintenance as required Answer phones, fax, and email correspondence in a professional and courteous manner This full time role runs year round, and it not defined by the school calendar. Summer or school holiday hours may vary and may NOT be split shift as a result. Dispatchers receive a 2 week holiday pro-rated the first year. Requirements Your Profile: You have Dispatch experience within the transportation or service industry or related education You are able to utilize a radio to listen to, respond to and communicate effectively with all en route drivers You have Excellent time and stress management skills You are a multi tasker who can prioritize several urgent and important tasks You take initiative to solve problems and search out the data needed to do so You are able to accurately follow a flowchart of procedures to meet corporate and legal obligations You have Strong proven customer service experience You are Computer literate and have software experience in MS Office (MS Word and Excel) You have a clear understanding of the transportation industry You Possess a valid Ontario G license You are able to Provide a Clean drivers abstract You are able to Provide a Clean criminal record search You have a good Geographic knowledge of the City of Ottawa and surrounding areas You are able to communicate effectively with clear, concise and excellent English. This is mandatory for safety of our drivers and students. Your location Due to the split shift it is best that you live close by the Cardevco Rd yard, Carp. There is no public transportation to this area. You will need a reliable means of transportation to work in all weather. Attendance and timeliness are of the essence. The ability to be flexible with work hours in response to changing company needs is required. Benefits The Perks: Full time hours that fall in line with School Bussing Split Shift (approx. 6:30am to 10:30am and 1:00pm to 5:00pm) By joining the Voyago Student…