School Success Manager (Seasonal)

Rockstar is recruiting for a company that is transforming school scheduling through AI technology. They are a team of educators and technologists dedicated to solving the complex problem of master scheduling. The company combines groundbreaking AI technology with support from a team of expert school schedulers to deliver optimized master schedules that are more efficient, accommodate diverse educator needs, and enable student access to courses and pathways that impact their lives. Who We Are School scheduling is a hard problem, one that technology was meant to solve. Yet for decades, the master schedule has been built by hand, consuming educators' valuable time while delivering a sub-optimal result for students. The company was started to build the tool they wish they had when they were in schools. And today, they are changing how schools create high quality schedules for teachers and students. The company combines groundbreaking AI technology with support from a team of expert school schedulers: saving schedulers' time, and surfacing opportunities for leaders to unlock staff potential. The company delivers optimized master schedules that are more efficient, accommodate diverse educator needs, and enable student access to courses and pathways that impact their lives. Their district and school partners agree: scheduling is a key opportunity for educational innovation, and that the company is the indispensable partner in addressing the challenge. The company is experiencing exciting growth as a company, while doubling down on their mission and people-centered approach to leveraging powerful technology. They serve districts and charter school organizations across 24+ states, growing (and renewing) at rates that lead the education technology industry. This growth has been driven by their strong product-market fit, deep understanding of education, and commitment to customer success. About the Role As a seasonal School Success Manager at the company, the candidate will be at the forefront of the company's mission to help schools create more effective, equitable, efficient and innovative schedules. During peak scheduling season, January – July, the candidate will work directly with the company's school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of the platform and support model. Role & Responsibilities The School Success Manager role will lead all aspects of the company's customer-facing support model. Own a portfolio of schools: Guide district and charter schools through using the company's platform to build their master schedule Lead onboarding and training for new and returning school schedulers Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school-needs Develop strategic relationships with key stakeholders including lead schedulers, principals, and other members of the scheduling teams Track…