Program Manager, Inflight Mobile Device Management

About Us Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean. Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network. Our Culture We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers Overview The Program Manager, Inflight Mobile Device Management serves as the IFS MDM subject matter expert, managing the mobile technology ecosystem that supports critical Inflight operational workflows. The position is responsible for reliable day-to-day program operations while leading key MDM projects, device lifecycle initiatives, and technology improvements. Working closely with Delta partners, vendors, internal stakeholders, and device users, the role helps ensure Inflight MDM operates reliably, efficiently, and is positioned to support evolving business and operational needs. Responsibilities Manage day-to-day MDM operations for all Endeavor Inflight iOS devices, including provisioning, deployment, configuration, assignment, inventory management, supervision, and lifecycle activities using Workspace ONE and Apple Business Manager. Manage operational relationships with vendors and service providers supporting the mobile device ecosystem, including device logistics, repairs, connectivity services, MDM platforms, and internal IFS stakeholders, to execute configuration changes, resolve issues, and maintain alignment across device management workflows. Lead MDM projects and major technology implementations, including device refreshes, platform transitions, testing, deployment, documentation, training, and operational handoff; develop project plans, manage timelines, coordinate stakeholders, and proactively address risks and dependencies. Serve as the primary escalation point for Tier 1 support (SkyPro Ops Center), providing advanced troubleshooting for device, app, connectivity, and configuration issues; maintain and improve troubleshooting documentation and knowledge resources. Lead device lifecycle management activities, including inventory forecasting, device refresh planning, replacement strategies, spare pool management, disposition of retired assets, and coordination of large device deployment projects. Maintain accurate device inventory, assignment, and asset-tracking records; conduct audits and reconciliation activities to ensure accountability for company-issued devices…