Security & Fire Alarm Service Technician

Join a certified Great Place to Work® 2026! At Doyle Security Systems, we offer competitive pay, strong benefits, and the opportunity to build a career in the life-safety and security industry. As a Service Technician, you will troubleshoot, repair, and maintain security and fire alarm systems to ensure reliable performance for our residential and commercial customers. Key responsibilities : Troubleshoot and repair security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, and intercom systems Respond to service calls, troubleshoot customer concerns, and clearly communicate system issues and resolutions Perform routine inspections, testing, and preventative maintenance of fire alarm systems in accordance with applicable codes and standards Identify system issues and recommend solutions or upgrades Reprogram systems and replace faulty components Guide customers through system operation and features in a clear, professional, and approachable way Accurately document service activity, including diagnostics, repairs, and photos, and upload records to customer accounts through company systems Ensure all work meets safety standards and company quality expectations Complete work on a variety of job sites, including commercial and public projects that may be subject to prevailing wage requirements Deliver exceptional customer care during all service visits Qualifications: 2+ years of experience servicing low-voltage security or fire alarm systems Strong troubleshooting and diagnostic skills Valid driver’s license with a good driving record Experience servicing and troubleshooting security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, or intercom systems Ability to work independently and manage service calls Strong customer service & communication skills OSHA 10 and/or NICET certification a plus Availability for occasional after-hours service work Work Requirements: Ability to drive a company vehicle Ability to work in residential and commercial environments Willingness to travel daily within the local region, including occasional travel beyond the immediate area; company vehicle provided for business use Personal Traits: Problem-solver with strong attention to detail Customer-focused and professional Commitment to Doyle’s values and customer-first mission What We Offer: Company vehicle and gas card Paid training, including support for obtaining industry-recognized certifications Bonus pay Opportunities to work on prevailing wage projects, where applicable, with higher earning potential Medical, Dental, & Vision Insurance Health Savings Account (HSA) & Flexible Spending Account (FSA) options Paid time off & company holidays Parental leave 401(k) with match Life insurance Tuition reimbursement Employee discount & referral bonus Recognition & advancement opportunities Company cell phone Employee assistance program …