Security Operations & Helpdesk Specialist

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work. We are seeking a highly motivated  Security Operations & Helpdesk Specialist  to serve as the primary coordination point for security-related support requests and operational activities. This role acts as the front line of the Information Security team, managing incoming security tickets, triaging requests, resolving issues where possible, and coordinating with subject matter experts to ensure timely resolution.   The ideal candidate is organized, customer-focused, process-oriented, and comfortable working across multiple security domains including vulnerability management, security assessments, policy/standard support, audit support, reporting, security operation and exception/exemption management.   Key Responsibilities   Security Ticket Management   Serve as the primary owner for incoming security requests and support tickets.   Triage, prioritize, and route requests to appropriate security teams.   Resolve routine security requests and inquiries independently.   Track all requests through closure and ensure service level objectives are met.   Provide regular status updates and follow-up with stakeholders to drive timely resolution.   Provide clear and professional communication with customers and stakeholders.   Security Operations Support   Support vulnerability remediation tracking and coordination activities.   Assist with penetration test remediation follow-up and status reporting.   Support security exception and exemption management processes.   Track and manage security findings from bug bounty and responsible disclosure programs.   Maintain operational security checklists and workflows.   Support security operation and GRC service request.   Support policy, standards, and control documentation efforts.   Audit & Compliance Support   Support internal and external audit activities.   Track audit requests and ensure timely completion.   Assist with remediation tracking for audit observations.   Reporting & Data Analysis   Support data collection and reporting activities for leadership.   Generate recurring and ad hoc operational reports.   Required Qualifications   Bachelor's degree in Cybersecurity,…