Security Shift Supervisor

Description The Security Supervisor position is responsible for ensuring a safe and secure environment for guests, team members, volunteers, Museum property and assets, including our 4.3 million scientific artifacts, while still providing exceptional customer service. The Shift Supervisor provides day-to-day  supervision, including motivation, coaching and training, and coordinates the day-to-day activities of the security team. We are a 24/7 and 365 day per week operation. Job Class: Full Time Hiring Range: $26.00/hour (additional pay when working a swing shift of $.75/hour)  Work Schedule: Relief Shift Supervisor: Schedule is Combination Day shifts 7:30am-4:00pm and Swing Shift 4:00 PM – 12:00 AM. Direct Reports:  6 Direct Reports Essential Duties Provides day-to-day supervision to the Security Officers and contract employees. Coordinate Emergency Response and related evacuation planning and drills. Provide directions and assistance to employees, guests and community members. Develop strong liaison and coordinate with emergency first responders (police/fire) as needed.   Acts as liaison between security staff and other Museum departments in coordination of security operations and resolves issues.   Provides excellent customer service to create a safe and welcoming atmosphere for customers. Explains and enforces Museum policies, uses de-escalation techniques to address issues and resolve conflicts.   Conduct incident response and investigations. Maintains accurate security records within legal compliance, ensures incident reports meet security standards.   Demonstrates excellent decision making skills generally and while under stressful conditions. May require working overtime, weekends, and rotating shifts on short notice. Minimum Qualifications/Requirements High school diploma or equivalent required. 3 years’ experience in security, military, or equivalent related service required.  1 years’ supervisory experience or functioning as a lead required.  Security certification or related training approved by management, within one year of hire required. Current driver’s license with clean driving record, or ability to obtain license within 30 days of hire. Ability to comply with requirements for Denver Security License within 30 days of hire. Ideal Candidate Will Be/Have Excellent interpersonal, administrative, and communication skills, as well as strong leadership traits in order to deal effectively with colleagues, visitors, and customers. Ability to multitask effectively during busy times, exercise patience, and professionalism during stressful situations   Experience using de-escalation techniques to address issues and resolve conflicts Ability to maintain guest, employee, and organization confidentiality Ability to work under pressure or stressful situations  Ability to obtain First Aid & CPR certification Working Conditions Office: Moderate noise (business office with computers and…