Security Technician

JOB SUMMARY The Security Technician is primarily responsible for deploying, configuring, and supporting security solutions, managing security escalations and remediations, and being the product manager for security solutions vendors. The Security Technician will also develop and maintain security policies and documentation, ensuring that Kelley Create delivers high-value, effective security services to meet the needs of our partners. This role is critical in maintaining the integrity of partner systems and advancing the organization's overall security posture. ESSENTIAL FUNCTIONS OF THE JOB · Install, configure, and support security solutions, including but not limited to email protection, endpoint protection, MFA, security awareness training, and threat detection systems. · Serve as a security subject matter expert, confidently advising partners on best practices and the effective use of our security products. · Collaborate and build strong relationships with solution partners. · Respond to and manage security-related incidents and escalations from partners or internal teams. · Provide technical assistance and guidance to partners during the deployment and configuration of security products. · Monitor and maintain security systems to ensure optimal performance and security compliance. · Conduct root cause analysis of security incidents and implement appropriate remediations. · Collaborate with other IT teams and security vendors to resolve complex security issues. · Conduct security assessments and present findings and recommendations to partners. · Develop, maintain, and update security policies, procedures, and best practice guides for internal use and partner reference. · Continual evaluation of security solutions with proactive recommendations of new solutions to stay current with industry standards and best practices. · Identify security needs or gaps and propose solutions. · Knowledge of security frameworks such as NIST & CIS. · Create detailed technical documentation for the deployment, configuration, and support of security products. · Create and maintain end user documentation to support security solutions and services · Conduct trainings of security solutions for internal team members · Afterhours security incident response as needed. · Other duties as assigned. SKILLS AND ABILITIES · Ability and desire to provide exceptional customer service · Ability to act with a sense of urgency while paying attention to detail · Ability to multi-task effectively and thrive in a fast-paced environment · Ability to communicate in a positive, effective, and efficient manner · Ability to work independently and as part of a team · Ability to prepare, organize and present information to groups of people · Ability to work afterhours for security…