Semiconductor Field Service Technician (Engineering Technician, II)

Experience level: Associate Experience required: 4 Years Education level: Associate degree Salary:$40-45 Type: Full Time + Benefits Location: San Jose, CA Overview: This position performs technical support of the high vacuum equipment for PVD and related robotics. The individual must understand vacuum technology, general practices, and procedures within the semiconductor field and be able to apply such skills fluently to perform field service duties at customers clean room. In addition, provide on-call technical support, which may require off shift work. This position requires full-time presence at your assigned office(s)/worksite(s). Responsibilities: Please Note: This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19 Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time. Troubleshoot hardware and software related issues and implement solutions Collect data for software related issues and discuss with headquarter in Japan. Accurately document all maintenance activity and provide field service reports. Install equipment control software and maintain record of software revision history. Participate in the installation of equipment at customers' sites. Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work. Provide training and assistance to other technicians. Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees, Escalate serious or complicated repair problems to senior level team members. Qualifications: 2-3 years of experience with PVD or semiconductor vacuum equipment with AS degree is required, bachelors degree in engineering is preferred. Candidates without AS or BS may be considered with equivalent experience in the same field Multi chamber cluster systems and robotics experience is highly preferred Ability to understand electrical and mechanical drawings for troubleshooting Experience with PLC and other software applications is a plus Ability to work independently following 3-6 months of on the job training Must have analytical skills for problem analysis and resolution Decide on problem solving road map and follow methodical means to resolution Decide and recommend spare and consumable parts for PMs and repairs Job may require domestic travel up to 25% and international travel for training. May require considerable travel throughout sales territory (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies Position may require ability to work flexible shifts Requires ability to lift approx. 50 lbs. Bilingual Communication…