Senior Account Executive (Enterprise/EMEA)

At parcelLab, we help leading retailers turn post-purchase moments into experiences customers remember, and come back for. Our platform is used by brands like John Lewis, AllSaints, Yeti, SharkNinja and IKEA to power post-checkout communication, drive retention, and build long-term loyalty. We’re hiring an Senior Account Executive (Enterprise/EMEA) to join our EMEA sales team (UK-based, London preferred). This is a true enterprise role : complex sales cycles, senior stakeholders, and high-value deals with some of the most sophisticated retailers in the region. The role You’ll own a set of strategic enterprise accounts and run end-to-end, value-led sales processes — from early discovery through to close. Engage in high-impact multi-threaded opportunities with senior stakeholders across CX, e-commerce, marketing, IT and procurement, partnering closely with SDRs, Marketing, Solutions Consulting and Customer Success. This is a role for someone who likes ownership, cuts through complexity, and is comfortable figuring things out as they go. What you’ll do Build and own a healthy enterprise pipeline across a defined region or account set Lead senior-level, consultative conversations focused on business outcomes Run deep discovery and translate customer challenges into clear value stories Build ROI-driven business cases and commercial proposals Navigate complex buying groups, legal and procurement processes Coordinate internal teams to move deals forward Forecast accurately and communicate clearly with sales leadership What we’re looking for Strong experience selling B2B SaaS at enterprise level Proven success selling into large retailers or consumer brands Track record of closing complex, high-value, multi-stakeholder deals Comfortable owning pipeline generation alongside SDR support Commercially sharp, with experience building value-based business cases Familiar with structured sales methodologies (e.g. MEDDICC) Clear, confident communicator with senior executive presence Bonus points if you have: Success selling into DACH , BENELUX and/or the Nordics Experience in ecommerce, CX, martech or logistics tech Scale-up experience Additional European languages Why parcelLab We move fast and build together, offering real ownership, meaningful challenges, and a front-row seat to shaping our sales motion as we scale. Growth here isn’t about titles or tenure, it’s about taking on bigger challenges, learning fast, and making a real impact. We’ll support you, but you’ll be expected to lead. What we offer: Be part of a fast-growing SaaS company backed by strong investors and global brands Learn from a world-class sales team and progress your career in a high-impact role Competitive compensation and commission structure Remote-first culture with flexible work environment Collaborative, inclusive, and ambitious culture Perks & Benefits: 🧠 Plenty of room for your own ideas...space to try, fail and…