Senior Account Manager

PointCentral is the leading smart property technology platform for residential rental communities — powering access, security, and automation across multifamily, single-family, build-to-rent, and short-term rental properties nationwide. We're a subsidiary of Alarm.com , which gives us the stability and infrastructure of a public company with the speed and ambition of a product-led startup. We're hiring a Senior Account Manager to accelerate revenue growth across PointCentral's account portfolio. This role will own expansion within assigned accounts and is expected to spend significant time with customers and Service Providers to strengthen relationships, identify growth opportunities, improve selling execution, and drive consistent revenue outcomes. The Senior Account Manager also coordinates structured support for revenue-impacting customer and partner issues through prioritization, routing, escalation, and follow-through, while ensuring customers and Service Providers are aligned, enabled, and positioned for success. This role partners closely with Account Executives on strategic opportunities where additional support is required and serves as a key resource in driving long-term account growth and retention. Key Responsibilities Own partner-driven new-logo growth and all expansion within assigned partner-managed accounts, with clear accountability for pipeline creation, qualification, progression, and revenue outcomes. Build and execute joint growth plans with Service Providers that activate more producing partners, identify portfolio expansion opportunities, and create a more diversified contribution model across the partner base. Identify, recruit, onboard, and enable new Service Providers aligned to PointCentral's target markets, establishing clear success criteria to ensure newly added partners become active and productive contributors. Lead structured business reviews, account planning, and partner performance discussions using internal data, partner insights, and tiered productivity measures to create intentional growth plans. Accelerate partner-led opportunities through common stall points — including technical validation, pricing alignment, solution positioning, and value articulation — while coordinating internal resources to maintain deal momentum and improve close rates. Partner with Account Executives on enterprise opportunities and strategic expansions where direct-selling support is required, while maintaining clear ownership of assigned partner-driven growth opportunities. Serve as a senior point of contact for revenue-impacting partner issues by triaging, routing, escalating, and driving cross-functional follow-through across onboarding, support, product, pricing, and execution needs. Maintain accurate Salesforce records for opportunities, partner activity, account plans, key contacts, timelines, and next steps, and provide consistent updates on pipeline, expansion, and partner productivity. Capture and…