Senior Account Manager (BBS857)

We're looking for a Senior Account Manager to own client relationships, delivery, and retention across a slate of accounts at a fast-moving B2B GTM content studio. You will be the person clients rely on from the day a deal is signed through renewal, and the person who holds the delivery team accountable to them. You are measured on retention. The founder is currently in the middle of every client relationship; this role removes that ceiling. If you have owned accounts end to end, kept multi-workstream engagements on track with cross-functional teams, and can walk into a room with a senior marketing executive without a technical co-pilot, this role is a strong fit. Why You'll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Paid Time Off in accordance with company policy Observance of Holidays per company guidelines 100% remote setup so you can work wherever you're most productive This role requires availability during US business hours Work inside a results-accountable GTM content studio serving B2B companies from Series A through Series C Senior client-facing role with real ownership over program delivery, client retention, and account growth What You'll Work On Client Relationship Ownership Own every client relationship end to end from signature through renewal Every client request routes through you; you are accountable for momentum, communication, and making sure nothing the client is waiting on quietly stalls Build the case for continued engagement and conversion to recurring work from the beginning of every engagement, not in the last two weeks Understand each client's business well enough to see what they should be doing next and say so before they ask Retention and Conversion Keeping the account is the job; retention is the primary metric this role is measured against On fixed-term engagements, conversion to a recurring retainer is designed in from kickoff Manage two types of accounts simultaneously: fixed-term research engagements that must convert to recurring work, and monthly retainer clients that must keep proving their value against the invoice Cadence and Visible Progress Run a weekly client call, weekly status update, and live tracker that is always current Deliver a first progress update within the first few days of an engagement and get real work in front of the client by the end of week one A client who does not know where things stand will assume the worst; your job is to make sure that never happens Delivery Team Coordination Each account runs as a small pod: a senior strategist owns technical strategy, a writer owns production, and you own everything in between Chase down inputs the strategist needs including analytics access, source systems, and SME time before the client notices they are missing Hold the delivery team accountable to timelines, quality standards, and client expectations Nothing reaches a client without your review; you are the last read before work…