Senior Account Manager (Project Operations & Client Relationships)

About IndieFolio Network (IFN) IndieFolio Network (IFN) is disrupting the traditional creative agency model by enabling leading brands to assemble custom creative delivery teams, producing world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our network of curated top creative professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IFN is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team. About the Role As a Senior Account Manager, you will take ownership of key client relationships, lead project execution end-to-end, and manage a team while driving smooth coordination across accounts. This role is ideal for someone who has already led accounts and managed people in an agency environment, and is now ready to operate with greater autonomy, own larger and more complex client relationships, and build out a high-performing account management team. Responsibilities Client Coordination & Relationship Management: Own strong client relationships through timely communication, responsiveness, and attention to detail while leading calls, understanding requirements, managing follow-ups, and ensuring confidence in project delivery. Account & Project Management: Independently manage ongoing client accounts and projects while driving smooth communication, timely follow-ups, and strong execution across teams and stakeholders. Team Coordination & Management: Lead and manage a team of Account Managers/Executives and set clear direction, review work quality, coach on client handling and execution, and ensure accountability and consistency across the accounts under your remit. Talent Coordination & Quality Management: Identify and coordinate the right creative talent for different project needs while applying judgment on quality, fit, availability, timelines, and budget. Proposal Building, Pricing & Commercial Support: Lead the creation of proposals, scopes, and project plans for client requirements while owning pricing discussions, commercial decisions, and project solutioning. Reporting & Operations: Track project progress, maintain account updates, and keep documentation organized across proposals, timelines, deliverables, and key account updates while ensuring strong operational discipline across accounts. Requirements Minimum 5 years of agency experience in account management, client servicing, and project leadership. Currently operating as a Senior Manager, Group Account Manager (GAM), or Account Director, or in an equivalent role. Proven experience running a team by coaching, delegating, and holding people accountable. Strong…