Senior Accounts Receivable Associate

A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE As a Senior Accounts Receivable Associate, you will support the Invoice to Cash (I2C) team by serving as the research and resolution engine behind the Collections and Cash Application teams. You will own the JIRA queue end to end, conduct account reconciliations, coordinate with internal teams to investigate and resolve inquiries, and provide findings that are either fully resolved or ready for the collector to communicate to the customer. You will work in a fast-paced environment where priorities shift daily and ticket volumes are high. Your work will range from quick account lookups to complex, multi-system reconciliations involving Stripe, NetSuite, Tesorio, and multiple internal stakeholders. You will play an important role in protecting front-line capacity and ensuring that issues are thoroughly investigated and brought to resolution. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. WHAT WILL YOU DO Own the AR JIRA queue. Triage, investigate, and resolve internal tickets within team SLAs. You are the named owner from open to close, including chasing down whoever you need across Billing, Sales Ops, RevOps, Tax, or Support to get an answer. Absorb research and reconciliation work from the front line. Any investigation that would pull a collector or CashApp analyst off their book gets routed to you. You dig in, document what you find, and return it in one of two states: fully resolved with the internal stakeholder, or written up as a customer-ready response the front-line agent can send without rework. Run account reconciliations. Tie out customer ledgers across Stripe, our billing systems, and the GL when payments, credits, or balances do not match what the customer expects. Support Cash Application. Take on payment research, unapplied cash investigation, and ad hoc recon work for the CashApp team under the same handoff model. Handle limited direct customer contact. Most customer communication stays with the front-line agent who owns the relationship, but when it is faster for you to go straight to the customer for a missing remittance, a…