Senior Accounts Receivable Specialist

A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE As an Accounts Receivable Specialist your responsibilities and duties include managing the accounts receivable function by executing collections activities, processing payments, resolving customer billing inquiries, and supporting cash forecasting. You will work in a fast-paced, hypergrowth environment with opportunities to drive process improvements and automation initiatives. This position plays a critical role in supporting our company's financial health and cash flow optimization. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. WHAT WILL YOU DO Collections & Dunning Execute end-to-end collection activities for assigned customer portfolio, following established dunning schedules and escalation procedures Proactively contact customers via phone, email, video conferencing, and SMS to secure timely payment of outstanding invoices Monitor aging reports and prioritize collection efforts based on balance, risk, and strategic importance Document all customer interactions and maintain accurate notes in the ERP/collection system Identify at-risk accounts and escalate to management with recommended action plans Customer Communication & Inquiry Management Serve as the primary point of contact for customer billing and payment inquiries Respond to customer questions regarding invoices, account balances, payment terms, and payment methods Collaborate with Sales and Customer Success teams to resolve complex customer issues Maintain professional and positive relationships with customers while achieving collection goals Conduct customer calls and video meetings to discuss account status and negotiate payment arrangements Cash Application Process and apply customer payments accurately and timely across multiple payment channels Research and resolve payment discrepancies, short payments, and unapplied cash Reconcile customer accounts and investigate variances Work with banking partners to resolve payment processing issues Dispute Resolution Investigate and resolve billing disputes by coordinating with internal stakeholders …