Senior Administrator

Role Description The Senior Officer is responsible for core processing team specific functions, depending on the individual team, within one of the designated Operations Functional Areas, and, is responsible for the day to day service of their team to Corporate / Retail Clients on behalf of FNZ. This means the following key requirements: The role holder will be responsible for all aspects of day to day processing, regulatory, and financial risk relevant to their team and, for all processes that fall within their team’s remit. The role holder will support all aspects of change within their functional area ensuring that their team actively participates as and where required in the change process from delivery through to implementation so that change is delivered effectively, and, in accordance with FNZ Compliance standards. The role holder will be responsible for service delivery to our corporate clients from their team, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs. FNZ is an asset custodian. This means we hold client assets in our name as nominee and are responsible for the administration of these assets. Specific Role Responsibilities Strategy Support the development of the team’s purpose and ensure it provides best in class operational services to clients and internal partners. Support, challenge and contribute to the development of short, medium, and long-term strategies (including action plans and targets) for the team. Support and contribute to the delivery of technology solutions that meet the objectives of the business but allows the firm to be scalable, productive, meet service delivery standards and is compliant for future changes, upgrades, and enhancements. Support and implement the management strategy, culture, services, and methodology to adjust to changing regulations and expectations, ensuring the team are fully motivated and have clear career paths and direction. Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business. Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship. Engage with external stakeholders in relation to their team’s issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors Process Ensure team’s resilience within the first line of defence; and deliver reporting to the relevant Manager and Head of, to evidence standards achieved. Adhere to the error management process, including management of major errors, escalation, analysis, and reporting. Support the delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the…