Senior Administrator- Payment

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role applies expert knowledge in the administration of retail retirement funds, specifically in relation to Section 37C of the Pension Funds Act, which governs the distribution of death benefits. The incumbent leverages in-depth understanding of legislation, regulatory requirements, and retail retirement fund products to manage and resolve complex beneficiary allocation cases. Responsibilities include interpreting legal provisions, ensuring compliance, and addressing technical challenges of an operational nature. The role is individually accountable for delivering accurate and timely outcomes through own efforts. Documentation Processing • Perform complex administrative tasks in accordance with SLA parameters, in a processing environment • Follows standardised processes in line with normal business functioning • Provides a service to our deceased members family • Responds to immediate administrative requirements • Delivers on daily production standards Quality Assurance • Performs quality checks on own work • Adhere to service and quality standards • Working as part of a team and assisting others when required Relationship Building • Build strong partnerships with internal staff in order to provide good service  • Ensure all issues are proactively and smoothly resolved, keeping customers informed and providing good service • Collaborates and networks effectively with others and achieve results Client Service Delivery  Makes outbound calls in accordance with predetermined schedules and gathers relevant information.  Receives inbound calls  Finalises call at point of contact where possible  Deals with clients queries via telephone in adherence with productivity standards Effective Communication Skills Professional Written and Verbal Communication Information Processing and Responsiveness Compliance  Adheres to service and quality standards Requirements: Skills, Qualifications and Experience Matric (essential) Post-matric qualification in administration, finance, or related field (advantageous) Experience in retirement fund administration (preferably 1–2 years) Basic understanding of the Pension Funds Act , with exposure to Section 37C processes (advantageous) Knowledge of Old Mutual products and administrative processes (e.g., Greenlight, Max Income, Max Investment, Mass Foundation Market and others) Familiarity with Old Mutual systems (AWD, BANCS, BIZAGI, EMS, OMUNET, etc.) Computer literacy (MS Office) with accurate typing and document handling skills Core Competencies Excellent verbal and written communication skills – able to respond to queries promptly and professionally Ability to work under pressure and adapt to a changing environment High attention to detail and accuracy Good judgment and problem-solving skills Team-oriented with strong…