Senior Adviser - Document control and Info Management

Senior Adviser - Document Control and Information Management Great opportunity to lead Document Control and Information Management service delivery across a global organisation. Drive governance, compliance, standardisation, digitalisation and automation initiatives across Information Management operations. Lead a high-performing team while partnering with stakeholders to improve business outcomes and service delivery. The role is based in Bengaluru. About the role We are looking for an experienced and strategic Senior Adviser - Document Control and Information Management to lead service delivery, governance and people capability across Document Control and Information Management operations. The successful candidate will serve as the primary authority for Document Control and Information Management service delivery, ensuring governance compliance, operational effectiveness, capability development and continuous improvement across the function. What the role entails This role is a significant leadership opportunity for an experienced Information Management professional with expertise in document control, governance, stakeholder management and operational leadership. Success in this role will require strong leadership capability, stakeholder engagement, service delivery management and the ability to influence transformational change. The successful candidate will oversee day-to-day operations, lead governance and compliance activities, drive automation and standardisation initiatives, and ensure high levels of team performance and customer satisfaction. The role also requires the ability to build strong stakeholder relationships, manage escalations, improve operational processes and lead continuous improvement initiatives across the Information Management landscape. Reporting Line: Manager - Document control and Info Management Function: Document Control and Information Management Scope Your scope will include, but is not limited to, the following: Service Delivery and Operational Leadership Lead Document Control and Information Management operations across the service delivery team. Ensure service delivery performance against agreed SLAs, KPIs and governance requirements. Manage operational escalations and support resolution of complex document-control issues. Lead service-performance reporting and governance reviews with stakeholders. Ensure business continuity and operational excellence across the function. Document Control and Governance Ensure effective management of document registration, classification, version control and metadata governance. Maintain oversight of document-control logs, registers and filing systems to ensure audit readiness. Ensure document compliance with internal policies and external regulatory requirements. Lead document-governance activities and monitor compliance risks across the organisation. Drive adherence to controlled document standards and Information Management governan…