Senior Analyst - CMDB Architect

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description: Value Proposition Process Improvement: Developing and executing a HAM roadmap that integrates best practices for risk and cost optimization   Cross-functional collaboration: Working closely with IT, Security. Legal and Engineering teams to enhance HAM Processes and Identify improvement opportunities. The ServiceNow CMDB Analyst   is responsible for   the configuration, maintenance, and administration of the Configuration Management Database (CMDB) within the ServiceNow platform. This role involves collaborating with various stakeholders to ensure   accurate   and up-to-date configuration data, as well as supporting the integration of other IT service management processes with the CMDB.   Configuration Management (CMDB) Analyst   Job Details Position Title: Senior Analyst- IT Asset Management Career Level:  P2 Job Category: Senior Associate Role Type: Full Time Job Location: Bengaluru About the Team: FCI ITAM supports global operation collaboratively aligning with defined, approved, process and procedures from US . Team is proactive, positive, and collaborative and combining strong analytical skills with the ability to communicate and influence stakeholders across various departments. They must be a self-starter who takes ownership and is adaptable to the fast-changing IT landscape.  Impact The IT Analyst is responsible for managing and overseeing the lifecycle of the company’s IT hardware assets. This includes maintenance of hardware assets to ensure optimal use and compliance with company policies and industry standards Key Deliverables Responsibilities:   Configure and   maintain   the ServiceNow CMDB to ensure   accurate   representation of all configuration items (CIs) and their relationships.   Configure and maintain ServiceNow Discovery Agentless and ACC.   Collaborate with cross-functional teams to gather, analyze, and document configuration data requirements.   Conduct regular audits and reconciliation activities to   identify   and resolve discrepancies or data integrity issues within the CMDB.   Develop   CMDB policy , standards, and procedures…