Senior Analyst - Prod Support - IN

Senior Analyst - Prod Support - IN Professionals in this job family work on supporting, troubleshooting, deploying and developing application. They work across the complete application stack and are responsible for end-to-end observability, availability, reliability and capacity for the application. Key Responsibilities and Duties They interact with business and external users, application development, Cybersecurity and infrastructure teams to ensure application(s) are delivering intended business demand and expectations. The job also requires understanding and execution of DR/HA/Cloud resiliency. Professionals in this job family may require to develop tooling to improve efficiency and fix & enhance applications. Educational Requirements University (Degree) Preferred Work Experience No Experience Required Physical Requirements Physical Requirements: Sedentary Work Career Level 5IC We are seeking a skilled Production Support Analyst to monitor, maintain, and enhance multiple integrated applications within our technology ecosystem. This role requires a proactive professional who can ensure system stability, resolve complex issues across interconnected platforms, and coordinate effectively with cross-functional teams to maintain seamless operations. Communication with the customers, partners, and the Developer. Updating the Product Backlog regularly for team meetings. Key Duties and Responsibilities 3+ Years of professional experience Knowledge across front, middle and back-office solutions Knowledge of Eagle suite of products (Accounting, Pricing, Investment Performance and Data Management), Autosys Scheduling Good to have AWS knowledge and Datastage Monitor and manage multiple integrated applications to ensure optimal performance, availability, and seamless communication across all environments Troubleshoot and resolve incidents by analyzing logs, identifying root causes, and implementing fixes to restore normal operations with minimal business impact Monitor nightly batch operations including Start of Day (SOD) and End of Day (EOD) job runs, and resolve any failures or processing errors promptly Develop application enhancements and implement fixes following established management protocols and thorough testing procedures Coordinate database refresh activities across environments, ensuring all upstream and downstream systems are properly refreshed and integrated Validate integration points and data consistency across the application ecosystem after any changes or environment updates Maintain comprehensive documentation of configurations, troubleshooting procedures, and support processes while providing regular status updates to stakeholders Facilitate regular communication with IT and business partners for any ongoing or critical issues Ability to run SQL queries to perform data analysis is a must. Oracle and SQL DB knowledge Strong communication and written skills are required Working in a fast-paced and…