Senior Associate

A pivotal leadership role within our Property Management team, responsible for taking a lead role developing and managing the Client relationship and management service of a diverse property portfolio consisting of mixed-use properties. ​ You will help manage a team of property managers, support staff and onsite teams, while collaborating with the senior leadership team on storage, budgeting and long-term planning. ​ At this level you will help lead Client relationships and manage all portfolio matters including monthly Client reporting, quarterly KPI reporting, oversea compliance and H&S and the collation of environmental data.​ Duties and Responsibilities​: Supporting the Client Lead develop the client relationship, including client liaison and reporting, developing and implementing management initiatives across a nationwide portfolio. ​ Ensure consistent quality and brand standards are delivered across the portfolio.​ To ensure on site Statutory Compliance is met and records are maintained. ​ Monitor safety standards and coordinate risk mitigation strategies. ​ Overseeing the quality of service and reporting delivered by all members of the team including regional surveyors.​ Management of the annual insurance renewal process and recharging of premiums.​ Identify cost-saving opportunities and drive capital improvement planning.​ Ensure high levels of tenant satisfaction and retention through excellent service is delivered within your team.​ Resolve escalated tenant concerns and oversee service quality across the portfolio.​ Manage and mentor a team of Property Management Surveyors, setting SMART objectives to ensure personal development is achieved.​ Provide thorough and accurate training to support team members through their RICS qualification. ​ Assist in the onboarding process and training of new team members.​ Assist the Partner in any HR related matters when they arise.​ What we expect of you​: MRCIS is preferred or similarly qualified with experience of managing a similar property portfolio.​ Deliver inspirational leadership skills with experience managing and supporting a team.​ Excellent and professional communication skills with gravitas amongst Clients. . ​ Have experience in leading client relationships and delivering excellent customer service.​ Demonstrate authentic passion, ambition, and a strong work ethic.​ Strong financial, business and commercial acumen to manage budgets and resource profitably.​ Our core belief​: To deliver great Workmanship rooted in a strong commitment to getting the fundamentals right. ​ Even though we’re in the property business, we’re all about the people.​ We live and breath our core values. ​ Collaboration ​ Empowerment ​ Autonomy ​ Integrity​ Why Workman?​ Hybrid working to offer you a great work life balance, with a minimum of three days in the office.​ Core working hours to allow for added flexibility and helps ease your commute to the office.​ Study support​ …