Senior Business Analyst - Application Support

TITLE Senior Business Analyst - Application Support WHO WE ARE Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry. Our modern SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences. Duck Creek is a flexible-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you’ll partner with your leader to participate in meaningful in-person moments that support team connection and collaboration. ABOUT VISTA Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you’ll work in an environment backed by deep expertise, long-term investment, and a strong commitment to building market-leading businesses and meaningful careers. POSITION OVERVIEW As a Senior Business Analyst within the Application Support team, you will serve as the functional subject matter expert for Duck Creek Reinsurance (DCR). You will own the end-to-end analysis and resolution of complex client issues, translate reinsurance business needs into effective application solutions, and drive continuous improvement in service quality and product performance. Working closely with clients, functional consultants, Product, Engineering, and Cloud Operations, you will act as a trusted advisor, support releases and change initiatives, mentor less-experienced analysts, and help ensure strong customer outcomes. WHAT YOU’LL DO Provide expert-level functional support for DCR and own complex client issues end-to-end, serving as the primary functional escalation point. Lead impact assessment, prioritization, investigation, stakeholder communication, root-cause analysis, corrective actions, resolution validation, and closure. Elicit and analyze client requirements and translate them into functional specifications, configuration recommendations, defect reports, or enhancement requests aligned with reinsurance business objectives.  Coordinate with Product, Engineering, Cloud Operations, functional consultants, and external partners to resolve issues, manage risk, and ensure timely follow-through.  Lead or support functional configuration, test planning and execution, release readiness, deployment validation, and post-release stabilization for DCR updates, patches, and enhancements.  Monitor incident trends, case aging, service-level performance, and application health indicators; implement improvements that strengthen reliability, support efficiency, and the client experience.  Develop and maintain functional guides,…