Senior Business Analyst

About us We're Transform. Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients’ toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run – standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public-facing organisations—from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world’s most dynamic brands across automotive, retail, financial services, and consumer goods. We work closely (often on site) with our clients; to deliver impact you are keen to help us build the workforce of the future, we should talk. We’re all in! That's what gets us out of bed every day. We hope you feel the same. T he Role: We are looking for a Senior Business Analyst to join our Product & Delivery team. As a Senior BA, you’ll help some of the UK’s largest organisations make evidence-driven decisions. You’ll be part of a growing team in London/Manchester, and you’ll work across a variety of complex projects and client environments in the public and private sectors. You will play a crucial role in bridging the gap between business needs, technology solutions and users, bringing structure and clarity to complex problems, and you’ll put data, analysis and evidence at the fore of client decision-making. As a senior consultant, you’ll build trusted relationships with clients, confidently advise and challenge stakeholders, and provide leadership and direction through ambiguity and change. You’ll recommend and support organisations to deliver better experiences and technical products for their users, stakeholders and customers. We’re motivated by solving challenging problems, and you’ll be responsible for proactively identifying opportunities, shaping solutions and delivering meaningful outcomes for clients. You will need to show a passion for what you’ve done and pride in your achievements. We’re a team with a growth mindset, so we look for people who bring curiosity, actively seek different perspectives, continuously develop their craft, and help others to grow and succeed. Key Responsibilities Lead analysis to understand complex client challenges, identify root causes, generate insights and recommend solutions using appropriate business analysis tools and techniques. Use qualitative and quantitative research, data and analytics to develop evidence-based recommendations that improve products, services and user experiences. Analyse and improve business processes, services and operating models, selecting the most…