Senior Client Delivery Manager

Who We Are: ATTN: is the creative studio and media company that earns attention – and makes it matter. We started as a publisher, building a business around attention that amassed a massive audience, giving us rare insights and valuable distribution. Since then, we’ve grown into a full-service content studio that creates original IP and premium social campaigns for the brands, institutions, and leaders who need more than just visibility. Through creative excellence and a deep understanding of culture, we build trust and drive meaningful impact for our partners. About the Role: The Senior Client Delivery Manager is a senior, client-facing position embedded within the Account Management team, responsible for ensuring that complex Branded Partnership and Agency engagements are delivered successfully, on time, and in scope, while maintaining strong internal alignment and exceptional client experiences. Senior Client Delivery Managers are strategic operators and calm problem-solvers. They partner closely with their account teammates to translate client goals into executable plans, guide cross-functional teams through delivery, and proactively manage risk, resourcing, and expectations. This role owns how work gets delivered, as well as how it gets done. This is a highly collaborative role that balances client partnership, operational leadership, and cross-functional communications internally between Creative, Production, and Strategy partners. What You’ll Do: Serve as core delivery partner to Account Management, translating client objectives into delivery approaches, timelines, and execution plans, and presenting/aligning on these with clients as needed Partner with Account leads and functional team leads on scopes, staffing plans, workflows, and delivery assumptions throughout the engagement lifecycle Brief teams on scope, roles, communication plans, budgets, and schedules Own day-to-day delivery oversight for multiple workstreams with minimal oversight, ensuring work is delivered on time, on budget, and aligned to scope Develop and maintain internal/client-facing timelines, and collaborate daily with Account Management, Creative, Production, and Strategy leads to keep all stakeholders aligned on workflow, deliverables, and requirements Communicate progress (high-level and detailed) to internal stakeholders, including senior leadership Lead internal milestone meetings (kickoffs, creative reviews), documenting decisions and next steps Proactively identify, assess, and mitigate delivery risks, using contingency plans as needed Own quality control across deliverables, from social-first assets to large-scale 360 campaigns, and maintain organized asset/deliverable tracking Own the use and integrity of ATTN: delivery systems (Asana, Google Drive, Smartsheet, Kantata, etc.), including weekly hours tracking Track burn, delivery health, and resourcing, partnering with Account leads on reporting, commentary, and action…