Senior Client Delivery Manager – ERP Implementations and Consulting Services

Job Title: Senior Client Delivery Manager – ERP Implementations and Consulting Services Company: SHEA Syspro Team   Location: United States or Canada (Virtual / Occasional travel to client sites) Employment Type : Full-time About the Role: We are seeking an experienced Senior Client Delivery Manager to lead end-to-end ERP software implementation and consulting projects for mid-sized and enterprise clients, while also owning the account management relationship for those clients beyond go-live. You will be responsible for delivering complex ERP solutions on time, within budget, and to the highest quality standards, and for managing the ongoing client account – monitoring account health, identifying opportunities for additional services and contract renewals, and nurturing long-term relationships – all while providing exceptional client experiences. Key Responsibilities Project Planning & Strategy: Develop comprehensive project plans and work breakdown structure outlining scope, budget, resource allocation, and timelines. Risks and risk mitigation Stakeholder Management: Bridge the gap between executive sponsors, steering committee, client project manager, department heads, IT teams, and external software vendors. Risk & Issue Mitigation: Identify potential roadblocks such as data migration issues or software limitations and establish mitigation strategies. Testing & Cutover Execution: Manage system testing, data migration cycles, and the final go-live/cutover strategy. Post-Implementation Support: Establish "hypercare" for a successful go-live then a transition plan to the regular support desk. Work collaboratively in developing statements of work for projects. Conflict management and resolution with team members. Work closely with clients to gather and document business requirements, processes, and objectives. Coordinate cross-functional teams including functional consultants, technical developers, data migration specialists, and quality assurance resources. Facilitate workshops, status meetings, and executive steering committee updates. Ensure adherence to project governance, change management, and best practices. Manage client expectations and maintain strong relationships throughout the engagement. Account Management: Act as the ongoing point of contact for assigned client accounts following go-live, monitoring account health and satisfaction, identifying opportunities for additional services, upsells, or contract renewals, and building long-term client relationships that support retention and account growth. Oversee data migration, system integration, testing, training, and go-live support activities. Identify and mitigate project risks while proactively resolving issues. Provide post-implementation support and transition to support teams as needed. Contribute to continuous improvement of our ERP implementation methodology and templates. Required Qualifications Bachelor’s degree in Business, Information…