Senior CSM / Account Manager

Department: Client Success Reports to: Head of Client Success Job title: Senior CSM / Account Manager Salary : £55,000-£60,000 base; OTE up to £80,000 Employment Type: Full-time Location: Remote, UK-based, with monthly London meetups About Gocertify Gocertify is a bootstrapped UK tech start-up helping brands run smarter, more targeted reward campaigns. We verify eligible audiences such as students, key workers and seniors, so brands can move away from broad discounting, protect brand value and offer the right rewards to the right customers. We are trusted by 500+ brands, including Samsung, Sainsbury's and FARFETCH. We work with 2m+ shoppers a year, drive £125m+ in retail sales, and have grown profitably and bootstrapped since 2020. In 2025 we were named in the Deloitte EMEA Technology Fast 500, the ranking of the fastest-growing technology companies across Europe, the Middle East and Africa. We are a team of around 20 people, working remotely with monthly meetups in London. We care about staying close to our customers, understanding their goals, and helping brands run targeted discounts that deliver real value. Why this role exists Our Client Success team works with a strong portfolio of major e-commerce brands, many of which already see real value in Gocertify. There's also a lot of growth in that book still to unlock - well-known brands doing a fraction of what they could, where the opportunity is there for someone to go and find it. We are hiring a Senior CSM / Account Manager to help unlock that growth. You will inherit a focused book of high-value and high-potential brand accounts. Some are already commercially significant today, while others have much more value to unlock. This is a commercial role first. You'll protect what's already working while finding the real growth in the book - spotting where an account could be doing more, then doing the work to get it there, whether that's a stronger campaign, a new market, or bringing the right people on board. We do not currently separate Account Management from Client Success, so this role sits at the intersection of both. You will fully own the client relationship while driving the commercial strategy needed to turn this book of business into meaningful growth. Role and scope As a Senior CSM / Account Manager, you will own a portfolio of brand accounts and be accountable for driving retention, adoption and revenue growth across them. You will work closely with the Head of Client Success to identify the accounts with the most potential, build structured account plans, run commercial client conversations, and make sure that growth opportunities are identified and progressed. You will need to combine strong relationship management with strategic thinking. That means understanding what marketing, ecommerce, CRM, loyalty and partnership teams are trying to achieve, then shaping practical campaign recommendations and commercial opportunities around those goals. You will…