Senior Customer Success Manager - France

Help global enterprises unlock the full value of their data. Build trusted relationships. Drive long-term customer success.   As a Senior Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realise measurable business value from our AI-powered SaaS platform.   “You'll join us during an exciting period of transformation. As we continue evolving our Master Data Management SaaS business, we're also exploring future commercial models that will place even greater emphasis on customer adoption, value realization, and long-term partnerships. Customer Success will be at the heart of that journey, says Mogens Iversen, VP Global Customer Success   The Role and Your Main Tasks You will operate with a high degree of autonomy and strategic judgement across complex enterprise customer environments, taking ownership of ambiguous challenges and driving alignment across customer and internal stakeholders. You will build trusted relationships with business and executive stakeholders, lead cross-functional collaboration, and champion the voice of the customer to drive meaningful customer outcomes.   More specifically, you will: Drive adoption, value realization and customer outcomes by using customer, product and usage insights to identify opportunities, remove barriers and support long-term customer success. Partner with Account Management to develop and execute shared account strategies, aligning customer priorities, stakeholder engagement, risk management and growth opportunities. Develop and maintain customer success plans that connect business priorities, adoption milestones, success metrics and realized value, and use these plans to proactively assess customer health and drive mitigation of risks to adoption, value realization and renewal. Lead executive business reviews that demonstrate realized business value, align stakeholders on strategic priorities and shape future account strategy. Champion the voice of the customer by providing actionable insights and influencing improvements across   Product, Support, Professional Services, Sales and Customer Success. The Team You will join a growing Customer Success team of passionate people. The team is a truly global group of professionals who stay closely connected across regions. We meet regularly to share best practices, align on customer strategies, and support each other in driving success. Who we are looking for: You are customer-obsessed and thrive in a cross-functional, international environment. You build trusted relationships with senior stakeholders, communicate and present with clarity and confidence, and take pride in helping customers achieve meaningful business outcomes. You bring a strong consultative and analytical mindset, with the curiosity to understand the “why” behind customer behaviour and turn insights into action.   Additionally, you bring: 5+ years of experience in Customer Success, Consulting, Account…