(Senior) Engineer, Service Exploitation and KPIs, IRIS2

(Senior) Engineer, Service Exploitation and KPIs, IRIS2 IRIS2 is the new European Union secure satellite constellation. This project is the European Union's answer to the pressing challenges of tomorrow to provide secure connectivity services and en-hanced communication capacities to the EU and its Member States as well as to governmental us-ers, private companies and European citizens while ensuring high-speed internet broadband to cope with connectivity dead zones. SES – together with other consortium partners and core members - was selected by the European Commission to build and to operate the IRIS2 multi-orbit satellite constellation. The IRIS2 team enters the next project phase and there is a strong need for support for all the ac-tivities around service provisioning and products that the system can offer in the future ROLE DESCRIPTION  You will be part of an agile project organization where a flexible way of working and an adaptive mindset is required.  You will be responsible for guiding the strategic allocation of satellite resources, particularly in government and commercial contexts, as well as for developing and implementing performance metrics (KPIs) for the IRIS2 services. This role requires a highly analytical individual with strong commercial acumen, capable of collaborating with multidisciplinary teams, aligning technical capabilities with strategic objectives, and ensuring that resource utilization and service performance reflect the ex-pectations of the different stakeholders. You will be responsible for (this is not an exhaustive list): Capacity Plan Development Lead the update of the Capacity Plan, defining resource assignments for each stakeholder in-volved in IRIS2 capacity allocation. Establish governance policies for using government capacity, including arbitration, prioritiza-tion, and usage restrictions where necessary. Collaborate with satellite operators, engineering teams, and commercial stakeholders to en-sure resource distribution aligns with contractual and regulatory requirements. Service Performance KPI Framework Drive the development of the Service Performance KPI document for IRIS2, working with rel-evant stakeholders (technical teams, commercial partners, and governmental bodies like EUSPA or European Commission). Define clear, measurable KPIs for multiple IRIS2 services, outlining methodologies for data collection, measurement frequency, and reporting mechanisms. Set target values for each KPI, ensuring alignment with broader organizational and service-level objectives. Cross-Functional Collaboration Engage with internal and external stakeholders—such as System Engineering, Product Man-agement, Operations, and Customer’s representatives—to gather requirements and integrate feedback. Facilitate workshops and meetings to refine allocation strategies, resolve conflicts, and drive consensus on key decisions. Serve as a liaison between…