Senior Engineer - ServiceNow

Job Title: Senior Engineer - ServiceNow Experience: 7-10 Years Job Location: Hyderabad (Hybrid) Company Overview: Ensemble Health Partners India is at the forefront of innovation in the Revenue Cycle Management (RCM) space, leveraging modern technology to drive meaningful, real-world impact. Our future ready platforms bring together AI driven analytics, intelligent data ingestion, workflow automation, and business intelligence built on a scalable, cloud native architecture. Our AI powered solutions are actively running in production, continuously optimizing processes and delivering data driven insights at scale. With the second largest market share in the U.S. RCM industry, a global workforce of 15,000+ professionals, and 12 technology patents, we deliver results through strong teams, proven processes, and flexible, modern technologies. As part of our continued growth, we have launched our Global Capability Center (GCC) in Hyderabad designed to serve as a strategic extension of our global operations. The GCC brings together technology, analytics, and RCM expertise to build scalable solutions, accelerate innovation, and support our long-term vision of transforming healthcare operations. At Ensemble Health Partners India, we foster a culture of growth, collaboration, and innovation where your expertise is valued, your ideas are heard, and your work makes a measurable impact. Position Summary: We are seeking an experienced Senior ServiceNow Engineer to design, develop, configure, and enhance our ServiceNow platform, supporting enterprise-wide IT Service Management (ITSM) and workflow automation initiatives. This role will work closely with cross-functional teams to deliver scalable, secure, and high-performing ServiceNow solutions. Key Responsibilities Design, develop, and customize ServiceNow applications and workflows. Configure and support ITSM modules including Incident, Problem, Change, Request Management, and Service Catalog. Develop Business Rules, Client Scripts, UI Policies, Script Includes, Catalog Items, and Flow Designer automations. Build and maintain integrations using REST, SOAP, IntegrationHub, MID Server, and Service Bridge. Manage platform administration, security, upgrades, and performance optimization. Develop dashboards, reports, and Performance Analytics metrics. Collaborate with stakeholders to gather requirements and deliver scalable solutions. Mentor team members and contribute to ServiceNow best practices and governance. Required Skills ✅ 7-10 years of ServiceNow development and administration experience ✅ ServiceNow Certified System Administrator (CSA) Certification ✅ Strong expertise in ITSM modules, Service Catalog, Workflow/Flow Designer ✅ Hands-on experience with JavaScript, Glide API, HTML, CSS ✅ Experience with REST/SOAP integrations, MID Server, and IntegrationHub ✅ Strong understanding of ITIL and Service Management best practices ✅ Excellent problem-solving, communication, and…