Senior Enterprise Account Manager

Reapit & Mindworking – Who are we? Mindworking A/S, which is part of Reapit, provides software solutions for the real estate industry. We develop unique tools based on an in-depth insight into the industry and knowledge of the technology's possibilities. We are the market leader in Denmark and regard our customers' success and challenges as our own. Enabling you is our mantra - enabling our customers to optimize their business with our tools is our success criterion. We live centrally in Aarhus in an inspiring environment - and we are currently 55 dedicated employees who focus every day on relevant and user-friendly innovation. Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. What you’ll be doing Reporting to the General Manager, Denmark, you will take ownership of the relationships with a defined portfolio of Mindworking’s largest and strategically most important customers. Your primary focus will be to ensure that our customers experience Mindworking as a trusted, proactive and long-term strategic partner – one that understands their business, anticipates their needs and consistently delivers value. By building strong relationships across the customer organisation and developing a deep understanding of their strategy, priorities and challenges, you will protect and strengthen our existing partnerships. From that position, you will naturally identify opportunities to expand the relationship and create additional value for both the customer and Mindworking. As a senior individual contributor, you will work independently within agreed commercial frameworks, using judgement to navigate complex, multi-stakeholder customer relationships and commercial discussions, resolve account challenges and influence cross-functional colleagues without formal authority. You’ll be involved in: • Customer retention and advocacy: Take ownership of the health and strength of your assigned customer relationships, ensuring customers experience Mindworking as a proactive, responsive and valuable strategic partner. Identify risks early and coordinate the right actions across Mindworking to address them. • Account planning: Develop and maintain clear account plans covering key stakeholders, customer priorities, business challenges, risks and opportunities, ensuring we are proactive in how we manage and develop each strategic customer relationship. • Strategic partnerships: Build and maintain strong relationships with senior decision-makers and key stakeholders, positioning Mindworking and Reapit as trusted advisers and long-term strategic partners. • Growth and development : Understand each…