Senior Executive - Operations

Senior Executive - Operations Location: Kodaikanal, Tamil Nadu About Us StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India. Why Work With Us? At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create. Your Role As a Senior Executive at StayVista , you will be the main point of contact for our guests, making sure they have a smooth and unforgettable experience. You'll listen to what each guest likes, handle their requests promptly, and solve any small issues that come up quickly. Your goal is to ensure that every guest feels well taken care of and leaves with a positive impression. About You 2-3 years of experience in a hospitality or guest service role, with a focus on personalized service. A user-centric approach to drive higher satisfaction among guests and owners. Exceptional service orientation and ability to provide timely solutions. Ability to execute and drive efficiency through continuous process improvement. Strong interpersonal and leadership skills with the ability to collaborate and manage. Strong in building and maintaining relationships with stakeholders. Ability to deliver results under pressure and within the deadline. Strong inclined to do high-quality and impactful work in a dynamic environment. Manage daily guest interactions, ensuring timely and efficient responses to guest requests. This position includes tasks supporting Owner and Guests Management, as determined by organizational needs. Identify suitable properties in the region in line with company requirement. This position includes tasks supporting Owner and Guest Management, as determined by organizational needs Bonus Points - These are non-essential, but a bonus if you have them! Access to a personal two-wheeler or four-wheeler for added flexibility in service Key Metrics: What you will drive and achieve Guest Registration Efficiency OTA Guest Feedback Score Upsell Conversion Rate 3-Star Rating Percentage ·Guest Walkout Rate Our Core Values: Are you a CURATER? Curious : Here, your curiosity fuels innovation. User-Centric : You’ll anticipate the needs of all our stakeholders and exceed expectations. Resourceful : You’ll creatively optimise our…