Senior Executive/Assistant Manager Learning & Development (Learner Experience)

Job Description The successful candidate will join the Corporate Learning Centre Department in SIA Human Resources Division. He/she will be responsible for end-to-end operations and continuous improvement of the organization's learning and development (L&D) ecosystem. This role ensures seamless learner experiences, operational excellence, regulatory compliance, effective management of government-funded training initiatives, learning analytics, and strategic workforce development partnerships. Key Responsibilities Lead end-to-end learning operations for SIA ground staff, including registration, timetabling/scheduling, and resource allocation to ensure smooth programme delivery. Manage the learning ops team and oversee learning facilities/resources, including procurement, inventory, and maintenance. Design, monitor, and continuously improve the end-to-end learner journey from enrolment to certification Establish and manage service level agreements (SLAs), service desk support and issue resolution processing Implement feedback mechanisms and drive corrective and preventive actions to enhance learner satisfaction. Serve as the primary point of contact for government agencies including SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the Ministry of Manpower (MOM). Manage Training Partner Gateway (TPG) profiles, submissions, and programme administration. Prepare, validate, and submit training grants and funding claims accurately and on time. Coordinate audits/inspections and ensure ongoing compliance by monitoring policy changes and updating SOPs/processes to meet regulatory and quality requirements. Develop and manage the annual learning operations budget (manpower, facilities, technology, vendors, learning resources), including quarterly forecasting, variance analysis, and cost optimisation. Track expenditure and funding utilisation, and maximise government funding opportunities and training grants. Monitor and report departmental learning metrics and KPIs; automate data collection, reporting, and analytics where possible. Ensure strong data governance through validation, reconciliation, Quality assurance, and timely submission of required external/regulatory/accreditation reports. Represent Learning in the Company Training Committee(CTC), partnering with unions/management/business leaders on skills gaps, skills roadmaps and career pathways, and supporting funding applications, project delivery, and stakeholder communications. Requirements Possess a university Bachelor's degree in any discipline. Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP), is preferred. Diploma in Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP), would be advantageous. Intermediate proficiency with MS Office, for example MS Excel pivot table function. Experience with…