Senior Residential Operations Manager

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students. Job Summary: Under the general direction of the Director of Housing & Residence Life, the Senior Residential Operations Manager serves as a senior administrator responsible for assisting in the overall management, quality, and efficiency of Housing & Residence Life operations at The NEST. The Senior Residential Operations Manager provides leadership for residence life functions, administrative housing processes, conduct management, occupancy strategy, and crisis response for a 440-bed residential community. This live-in role supports policy implementation, contract administration, housing assignments, marketing strategy, staff supervision, budgeting coordination, and student success initiatives. The Senior Residential Operations Manager may act on behalf of the Director in their absence. Job Description: Administrative & Operational Management: Manage day-to-day residential operations, including front desk services, key control processes, room reservations, tabling initiatives, occupancy communication coordination, and building logistics.  Experience in the Housing CRM system ( eRezLife ) to manage operational workflows related to residential life functions, including student records, engagement tracking, and reporting, in collaboration with the Director of Housing & Residence Life. Coordinate operational planning and execution for move-in, move-out, break housing, and building transitions in collaboration with the Director. Oversee the logistical implementation of summer housing operations, including coordination for summer camps, conferences, academic programs, and approved external groups utilizing residential spaces. Monitor service delivery standards and respond to operational concerns in a timely and student-centered manner. Prepare recurring operational reports related to occupancy utilization, service metrics, summer housing activity, and external group operations. Identify operational inefficiencies and recommend process improvements to the Director.  Staff Supervision & Development: Serve as the primary supervisor for all Resident Assistants, including recruitment, coordination, hiring processes, onboarding, training implementation, scheduling, performance evaluations, and ongoing development.  Provide ongoing coaching, mentoring, and professional development for staff, and address performance concerns by implementing and documenting corrective action in alignment with departmental standards. Design and facilitate RA training sessions focused on crisis response, conduct procedures, community development, equity and inclusion, and student support strategies. Monitor RA duty coverage, community walks, and response expectations to ensure consistent service delivery. …