Senior Field Service Engineer

We’re a well-funded start-up . You’ll get a chance to wear many hats, be a part of a growing team, and have the potential for exciting financial and career growth. Here’s what sets us apart. We’ve set our sights on some of the biggest challenges facing biology today. We’re amassing a world class team of engineers, scientists, team builders and problem solvers to tackle these challenges heads-on. We’re passionate about developing the next generation technologies that will unravel the complexities of biology. This is a unique opportunity to build, be part of an exciting start-up and be surrounded by good humans who are super capable, humble and down-to- earth. Cellanome is adding a Field Service Engineer (FSE) to our growing team. In line with our Company values, you will play a significant role in helping customers solve problems and accumulate positive experiences with us. You will be responsible for instrument service implementation including installing, maintaining , troubleshooting, and repairing our proprietary instrument and platform at internal and external customer sites. In partnership with a Field Application Scientist, you will provide technical support to ensure optimal use and customer/collaborator satisfaction. You will also support new product Introductions to ensure successful deployment of new and improvements on existing products in the field. Essential Duties include, but are not limited to, the following: Travel to customer/collaborator sites to provide timely technical support including troubleshooting, design evaluation, and problem-solving/repair. Conduct customer site inspection for instrument receipt, installation, and relocations. Ensure compliance with instrument specifications and warranty commitments. Maintain and document work performed in service reports. Provide requirements and feedback for improved product reliability, serviceability, and design. Perform verification testing and preventative maintenance for the external instrument fleet. As time allows, help maintain and service our internal instrument fleet; provide feedback to Research and Product Development teams.  Ability to lift up to 50 lbs for approximately 15% of typical working day,   Ability to work in front of a computer screen 90% of a typical working day, Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height,  Ability to comply with personal protective equipment requirements. Ability to travel up to 50% of working time away from work location, including overnight/weekend travel at times.  Role Requirements: Bachelor’s or other advanced university degree in engineering, life sciences, or a related field. Minimum 5 years of field service experience, ideally in complex life science tools/instruments space. Strong problem-solving skills, can-do attitude, and attention to detail. Demonstrated ability to learn about what customers need, what…