Senior Functional Analyst(Billing)

Description External WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: As a Senior Functional analyst, part of Billing domain, you will have a thorough knowledge of the company’s Kenan Billing system and its integration with CRM, Ordering, and Financial Systems and work directly under FCLS/Billing Domain Manager. You will have a sound understanding of SITA Billing system implemented solution under Kenan FX7 (Amdocs) and application integrations end to end view. Your role encompasses the understanding and validation of both Business and Technical requirements around SITA Billing system, assessing system impacts, as well as critically evaluating and providing input on supplier-provided solutions. You will be required to engage in essential functional support tasks for the billing application, including but not limited to support and functional & system testing , operational production monitoring, and SITA's established standards and procedures. You will also actively contribute to the adoption of AI capabilities within the Billing Domain, supporting the evolution towards automated and intelligent billing processes. WHAT YOU WILL DO : Participate and contribute on workshops to understand and scope Billing business requirements or any technical requirements. Review and challenge Business requirements and the proposed technical solutions in coordination with the stakeholders, liaising with technical teams to understand impacts on the system, process simplification, verify/complete acceptance criteria and test cases. Proactively suggest ways to improve the service to Billing end users, either via application improvements or process changes and optimisation. Actively participate in System Integration, Functional and System testing as well as UAT support with Billing team and/or any third-party service/application providers and verify requirements adherence to the delivered solution (acceptance criteria). Ensure, verify and maintain all relevant Billing application documentation (Functional and Technical specification, Release Notes, User Guide, Test Plan, etc.) as per the requirements. Actively participate in Business & Impact Analysis , write specifications, participate in POC on Kenan FX7 for multiple small/medium projects. Support on identifying and defining Billing-related AI use cases , such as Billing anomaly detection, Revenue leakage, Proforma…