Senior Industry Advisor

Ready to be a Titan? ServiceTitan is building the platform of record for Property Care (pest, lawn, pool, arbor, and irrigation) — and we need deep trade expertise embedded in the business to get it right. The Industry Advisor is a former operator (owner, executive, or senior leader from a property care trade) who brings that credibility and hands-on knowledge into how we sell, implement, support, and build product. This is a single, senior individual contributor role spanning all four Property Care trades, working directly with the GM and cross-functionally across Sales, Implementations, Customer Success, and Product. What you'll do: Product Advise Product on feature decisions and tradeoffs from an operator's perspective, including reviewing and commenting on product requirement documents Advise on custom vs. standardized reporting needs for property care clients Turn QBR feedback into prioritized input for the product roadmap Market Development Attend and represent ServiceTitan at industry conferences (e.g., PestWorld) Own relationship with key trade orgs (e.g., NPMA) Write market point-of-view (POV) documents that capture industry context for internal and customer-facing use Sales Join prospect pitches and calls to lend industry credibility, answer trade-specific questions, talk “operator to operator” Shape and craft GTM materials and value propositions grounded in operator experience Implementations Support discovery on nuanced or ambiguous operational topics during onboarding Act as an escalation point for complex implementation issues Serve as the internal resource implementation teams turn to for trade-specific questions Provide named-account support for our highest-priority accounts Customer Success Translate customer asks and pain points into clear input for relevant ServiceTitan teams Act as an escalation point for complex implementation issues Provide named-account support for our highest-priority accounts, bringing “operator lens” to each discussion   What you'll bring: Senior level experience within the Property Care trade industry, with direct oversight of both Operations and Technology. Proven track record of running high-performing operations within enterprise settings. Recent experience (within the last 2–3 years) leading Property Care trade technology systems, ideally as the driver of a major platform migration or enterprise rollout. High market credibility with immediate authority among industry operators, paired with exceptional verbal storytelling skills. Deep operational fluency across recurring revenue/service agreements, technician routing, route density optimization, chemical tracking and compliance, and multi-location or multi-brand operations. Preferred: Direct experience navigating M&A integrations, platform consolidations, or multi-brand rollups. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the…