Senior IT Manager

Job Title: Senior IT Manager Company: Solen Software Group Location: US or Canada Employment Type : Full-time About Solen Software Group Solen Software Group is an evergreen holding company that acquires and operates software businesses with strong fundamentals and long-term potential. We invest for the long term, empower entrepreneurial teams, and build enduring companies across a growing portfolio of SaaS businesses. The Role Solen is hiring a Senior IT Manager to help mature the IT function across the holding company and more than twenty operating companies. This person will inherit a partially built environment with standards and implementations already underway, uneven documentation, and a mix of internal and external support. The mandate is to make that environment reliable, repeatable, secure, well documented, and capable of scaling with the portfolio. This is a hands-on builder role. During the first year, the Senior IT Manager will personally diagnose problems, complete implementations, support users, document recurring work, and learn the true shape of demand. That operating experience will inform recommendations about what Solen should own internally, outsource, or solve through technology. The role may eventually lead a team, but it is not being hired to inherit a mature organization and manage from a distance. The Senior IT Manager will recommend improvements, influence operating companies, and execute agreed direction. Jason retains final authority over consequential cross-company standards and major IT decisions, while expecting this leader to challenge assumptions, surface risks, and bring better ideas forward. What Success Looks Like in Year One Build a repeatable IT operating foundation. Complete and operationalize core identity and access management, device management, remote monitoring, onboarding and offboarding, code repository, cybersecurity, and governance standards. Execute the IT components of Solen's 100-Day Integration Plan consistently for acquired companies. Turn knowledge into organizational capability. Create and maintain practical standards, runbooks, and SOPs for major IT components so another capable IT professional can execute recurring work without rediscovering the process or relying on tribal knowledge. Establish practical security and governance. Apply controls in proportion to business risk, customer and regulatory obligations, cost, and employee friction. This includes Data Loss Prevention, incident response, ongoing compliance review, and repeatable vulnerability and penetration testing completed before applicable public announcements or press releases. Define the long-term operating model. Use hands-on experience and operating data to recommend which capabilities Solen should build internally, buy, outsource, or reduce through technology. Include the capabilities and talent required, the future role of managed services and contractors, vendor and tool consolidation, and…