Senior IT Support Analyst

Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications. Job Position Summary   Fleet Management Limited looks after more than 600 vessels, 20+ offices and around 25,000 seafarers worldwide. Keeping ships, offices and crew connected wherever they are in the world is what our IT Operations team does and this role sits at the centre of it. As a Senior IT Support Analyst, you will own complex incidents and requests end to end - but your real impact will come from looking beyond the individual ticket: spotting recurring problems, fixing root causes and leading improvements across IT Operations. This covers device management, networks and hardware renewals. You will manage key vendors as well as run projects that bring in new tools and better ways of working and help mentor colleagues. Supporting crews on board and office teams across time zones makes for a fast-paced and varied job. It suits an experienced IT professional who is comfortable working with minimal supervision, communicates clearly with people at every level and wants to see their work make a real difference to a global maritime business. Key Roles and Responsibilities A typical day will include covering responsibilities such as: Proactive Service Improvement: Problem Management : Reviewing common incidents performing analysis to identify root causes Determine solutions to address root causes proactively and land these changes across the team Take ownership of incidents and service requests ensuring successful completion within the SLA (Service Level Agreement) Supporting IT Infrastructure covering local and cloud-based systems to ensure alignment with company policies Managing Vendors & Finance: Obtain quotations, manage the purchasing and invoicing for IT equipment / licences to deliver best value for money Manage IT assets through their lifecycle from purchase to disposal Actively participate in monthly service reviews with vendors by sharing key points and areas for improvement Teamwork & Sharing Knowledge:…