Senior IT Support Engineer

About Us Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to “Create value in a global marketplace where anyone can buy & sell.” From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission. Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time, Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realise their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses, including logistics, B2C platform, blockchain, and sports team management. About Mercari India Established in Bangalore in 2022, Mercari India serves as a crucial technology hub for the Mercari Group. Leveraging the rich and diverse tech talent in India, we primarily collaborate closely with our development hub in Japan to drive engineering development for Mercari's applications. Having grown to an organization of approximately 80 members over about three years since its inception, Mercari India aims to evolve into an even stronger engineering organization that spearheads technological innovation for the entire group. This will be achieved by further enhancing our engineering capabilities and promoting AI initiatives that reflect India's cutting-edge technology and knowledge. Our Culture To achieve our mission at Mercari, our organisation and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our four values: Go Bold All for One Be a Pro Move Fast Our organisation is also shaped by our four foundations: Sustainability Diversity & Inclusion Trust & Openness Well-being for Performance Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organisation. We invite you to read the which summarizes the behaviours and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognised, and where they can thrive while holding dear to Mercari’s culture. Role Overview Mercari India is looking for an India IT Support Engineer to build and lead a self-sufficient IT operations function for our Bangalore office. Currently, India IT operations rely heavily on our Japan IT team; this role will receive structured knowledge transfer from Japan and grow into the primary decision-maker for IT service delivery in India, gradually moving toward an autonomous, lean…