Senior IT Support Engineer

About Us Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations. About the Role MrBeast is seeking an Senior IT Support Engineer to join our growing team. This role is a combination of onsite and remote IT support, troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring a seamless technology experience for our production, creative, and corporate teams. You will work alongside the IT Manager to deploy enterprise technology, manage IT systems, enhance security, and contribute to key IT initiatives. This is an exciting opportunity for someone who thrives in fast-paced environments, enjoys problem-solving, and is eager to work with cutting-edge technology. Responsibilities Provide onsite and remote IT support across macOS and Windows environments. Configure and deploy laptops, desktops, mobile devices, and peripherals for new and existing employees. Troubleshoot software and hardware issues, including core business applications (Google Workspace, Slack, Zoom, Adobe, Monday.com, DocuSign, Otter.ai, etc.). Maintain conference room systems, digital signage, printers, and other collaboration tools. Assist in WiFi and network deployments across campus, studios, and remote production locations (Cisco, Ubiquiti, Starlink, MiFi). Research, install, configure, and support internal software, cloud tools, and enterprise SaaS platforms. Create and maintain IT documentation, knowledge bases, and training guides. Assist with hardware purchasing, inventory tracking, asset lifecycle management, and yearly IT planning. Support campus network infrastructure, including tracing, patching, and maintaining ethernet/fiber cabling (MDF/IDFs). Implement IT security best practices, support MDM deployment (FleetDM, Jamf, Intune, Kandji), and strengthen overall cybersecurity. What We’re Looking For 4+ years of IT Support/Admin experience in a mid-to-large organization with strong troubleshooting skills across hardware, software, and networking. Excellent communication skills with the ability to explain technical solutions to non-technical users. Experience balancing multiple priorities in a fast-moving…