Senior IT Support Engineer (Onsite VIP Support )

Senior IT Support Engineer Onsite VIP Support | SCCM | Windows | Legal Sector Deskside Support Engineer | End User Support | White-Glove Engineer | Legal IT Support Location: Central London 100% Onsite, MondayFriday Overview Are you an experienced IT Support Engineer who thrives in a high-performance, client-facing environment? Do you excel in providing white-glove support to senior stakeholders in fast-paced professional services settings? Were hiring a Senior IT Support Engineer to join our London-based team, delivering elite deskside support to VIPs within a global legal and professional services firm. Youll act as a key escalation point, deputise for the IT Team Lead, and contribute to high-impact tech initiatives. This is more than break-fixits an opportunity to lead, influence, and build a support function aligned to the needs of top-tier stakeholders. Key Responsibilities Deliver white-glove/VIP deskside support to executives, ensuring a seamless, high-touch user experience. Provide in-person 2nd line support for Windows 10/11, Microsoft Office 365, and enterprise software. Troubleshoot and resolve complex hardware, software, and network-related issues across laptops, desktops, mobile devices, and peripherals. Perform imaging, configuration, and deployment using SCCM, Intune, and endpoint management tools. Manage installations, patching, and application rollouts in line with ITIL and service delivery standards. Own and resolve IT incidents end-to-end, meeting agreed SLAs and KPIs. Maintain and enhance IT documentation, operational runbooks, and standard procedures. Act as a deputy to the IT Team Lead, supporting project delivery, team mentoring, and technical escalations. Contribute to ongoing improvements in user support, automation, and service delivery initiatives. Proven experience in onsite deskside support for senior stakeholders in legal / law firm (highly preferred) or other professional services / corporate environments such as financial services, accountancy, audit etc Expertise in white-glove/VIP support, with excellent interpersonal and stakeholder management skills. Strong troubleshooting capabilities with knowledge of break-fix, hardware diagnostics, and software support. Hands-on experience with SCCM, Intune, ServiceNow, and Windows OS. Supervisory or previous team leading experience and the ability to act as an escalation point is highly desirable. Experience with Office 365, Office 2016, and standard enterprise collaboration tools. Advantage: Familiarity with legal sector tools (e.g., iManage, BigHand, Document Management Systems). Desirable: PowerShell scripting or automation skills for task simplification. Professional, calm under pressure, and capable of working independently. Competitive salary with performance-based bonus opportunities. Comprehensive benefits package including: Private medical and dental cover Travel, accident, and critical illness insurance Pension…