Senior Key Account Manager - Aldi
Ontex Group NV · Hemel Hempstead, HRT, GB, HP2 7TE · United Kingdom · On-site
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At Ontex, we are making everyday life easier across generations. Worldwide our 5,500 colleagues are taking pride in their work, guided by our values – Passion, Reliability, Integrity, Drive and Everyone. Every day they are developing, producing, and distributing affordable and sustainable baby, woman and adult personal care products.
As a leading international provider of personal hygiene solutions for retailer brands and healthcare partners, founded in Belgium in 1979 and listed on Euronext Brussels, we believe that innovation should be accessible to everyone.
As we continue being 'Here for you’, we’re looking for a Senior Key Account Manager - Aldi to join our Sales team.
Scope of the Role
This role is designed to own and lead the UK customer relationship, taking full accountability for account performance, delivery, and growth, whilst working alongside the International Key Account Manager (IKAM)
While initially being supported by the IKAM, the expectation is that the KAM will quickly take ownership of the day-to-day management of the UK account, becoming the primary contact for both internal and external stakeholders.
The position requires strong commercial ownership, cross-functional leadership, and the ability to independently drive projects from concept through to execution.
Mission and Key Responsibilities
Account Ownership & Leadership
Take full responsibility for the day-to-day management of the UK account, acting as the primary contact for the customer
Build and maintain strong, independent relationships with key customer stakeholders
Drive the UK account strategy in alignment with broader business objectives alongside the IKAM.
Become the go-to person internally and externally for all UK account-related matters for this Key customer.
Commercial Management
Own delivery of sales, profitability, and growth targets for the UK account
Analyse sales performance, margins, and profitability drivers to identify risks and opportunities
Prepare pricing calculations & proposals to support commercial decision-making with the IKAM.
Manage and control A&P investment to ensure maximum ROI and adherence to agreed budgets
Project & Stakeholder Management
Lead cross-functional coordination with production, supply chain, product management, and logistics teams to ensure seamless execution of projects
Take ownership of project timelines and delivery, ensuring all milestones are met
Drive resolution of issues proactively, balancing customer needs with internal constraints
Customer & Operational Excellence
Lead customer meetings, owning preparation, agenda-setting, and follow-up actions
Create and manage contact reports and action trackers, ensuring timely execution across teams
Complete new product setup for the customer
Work closely with the internal Sales Coordinator to ensure secure supply and stock availability
Market & Category Expertise
Develop strong expertise in Ontex product…