Senior Manager - AI Delivery

Job Description – Business Analyst Job Title Business Analyst Department Product & Delivery Location Hybrid (Flexible) Employment Type Full-Time, Permanent Experience Required Minimum 6 Years Key Focus Requirements Engineering & Voice AI Solution Delivery Job Summary We are seeking a detail-oriented and delivery-focused Business Analyst to join a growing product organization building next-generation conversational AI solutions for the financial services industry. In this role, you will act as the bridge between business, compliance, engineering, and client stakeholders — translating regulated, domain-heavy business needs into clear, actionable requirements for a voice AI platform. You will own requirement lifecycle activities across discovery, design, delivery, and post-launch iteration, and help shape a product that operates at the intersection of generative AI, contact-center telephony, and stringent regulatory obligations. Key Responsibilities Requirements Engineering & Business Analysis Elicit, analyze, and document business requirements for conversational AI, voice, and contact-center automation solutions through workshops, interviews, and process observation. Translate business needs into functional specifications, user stories, acceptance criteria, and process models that engineering and QA can act on without ambiguity. Author and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and requirement traceability matrices across the full delivery lifecycle. Partner with product managers and delivery leads to groom, refine, and prioritize the backlog based on customer impact, regulatory obligation, and technical feasibility. Support UAT planning, scenario definition, defect triage, and business sign-off activities. Domain & Regulatory Alignment Map US financial-services regulatory requirements (FDCPA, Regulation F, SCRA, TCPA, PCI-DSS, state-level consent laws) into functional and non-functional specifications. Partner with compliance officers and legal counsel to validate call flows, mandatory disclosures, consent language, and verbatim script requirements. Author disposition-code taxonomies, exception handling flows, and cease-and-desist processing rules aligned with regulatory intent. Ensure that requirements support audit trail capture, transcript retention, and post-call compliance monitoring end-to-end. Identify prohibited practices and design guardrails for third-party disclosure, reverse PII, and hallucination prevention. Solution Design & Integration Analysis Analyze and document integration requirements across core collection platforms, telephony infrastructure, payment gateways, and CRM systems. Define data flows, API contracts, event schemas, and integration edge cases in partnership with solution architects and integration leads. Contribute to conversation flow design, dialog modeling, intent taxonomies, and…