Senior Manager - Engineering Excellence

We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place. About the Role: Manhattan Associates is looking for a Senior Manager - Engineering Excellence to improve how engineering works across the end-to-end software development lifecycle. This role will work horizontally across engineering, product, architecture, DevOps, security, and delivery teams to improve how teams plan, build, integrate, test, release, and operate software. The role will establish practical engineering practices, measurable delivery outcomes, productivity mechanisms, and continuous-improvement capabilities across ETS. Quality Engineering and Test Automation are important components of the role, but the broader focus is Engineering Effectiveness—including engineering flow, developer productivity, delivery predictability, technical debt, DevOps/DevSecOps, engineering standards, and AI-enabled engineering. Success in this role will be measured through improvements in engineering speed, quality, predictability, developer productivity, engineering effectiveness, and developer experience. What you will do: Improve engineering flow and delivery effectiveness Establish a baseline for engineering flow and delivery health across relevant teams. Use DORA metrics or equivalent measures - such as cycle time, lead time, throughput, deployment frequency, change failure rate, recovery time, and predictability- to identify constraints and improvement opportunities. Lead targeted interventions to address bottlenecks across planning, development, integration, testing, release, and production. Demonstrate measurable improvements in engineering speed, quality, predictability, productivity, or developer experience. Create meaningful visibility into engineering health, constraints, risks, and improvement priorities. Strengthen the end-to-end SDLC operating model Design and improve workflows from demand intake and prioritization through development, integration, QA, UAT, production release, and operational feedback. Define practical ownership models, entry and exit criteria, quality gates, handoffs, and escalation paths. Reduce avoidable rework, wait states, manual handoffs, release friction, and process variation across teams. Establish scalable ways of working while allowing teams appropriate flexibility. Improve capacity, productivity, and technical-debt management Improve visibility into engineering capacity and allocation across roadmap commitments, BAU work, defects, reliability, technical debt, and improvement initiatives. Help leaders make informed trade-offs between feature delivery, quality, modernization, operational health, and long-term…