Senior Manager, Investigations Operations

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Key Responsibilities: Please submit your CV in English.   This is a remote/homeworking role. To support collaboration across our global teams, we will give preference to candidates located within ±4 to 5 hours of Costa Rica's time zone (Central Standard Time, CST, UTC−6) and in countries where World Vision International (WVI) is registered to operate. Nevertheless, we encourage qualified candidates from other locations to apply.   JOB PURPOSE The Senior Manager, Investigations Operations position provides leadership and guidance to multiple functions and teams that conduct investigations, in response to different types of incidents across the Partnership to provide strategic alignment in relation to complaint handling and investigations. This will include working to lead improvements and alignment to systems used by the Integrated Investigations team, Regional Investigative Specialists, Fleet, Cybersecurity, VisionFund International (VFI) and other World Vision (WV) functions that conduct investigations and Field- level Investigators.   The incumbent will be responsible for the development of aligning and identifying significant efficiencies throughout the operational aspects of investigations to ultimately create efficiencies and ensure high-quality, consistent investigations that protect WV’s reputation and ministry.   Additionally, this role will be responsible for developing and executing the training and capacity building strategy for full- and part- time investigators across the Partnership, creating a centre of excellence that will set the standard for all internal investigations.   This role will serve as a matrix manager to 7 Regional Investigative Specialists, providing leadership, problem-solving guidance, and coaching on how to manage high-quality investigations conducted by Field Offices and Regions. The Sr. Manager will have a wide span of influence and need to carefully design investigations operations that ensure WV investigations are being done in line with external standards, while also aligning with the unique cultural profiles and ministry of WV. MAJOR RESPONSIBILITIES   Leading Investigations Operations Act as the most senior subject matter expert in developing and maintaining  streamlined and consistent set of investigation tools and protocols that are fit for use by all WV investigators, both within the Integrated Investigations team, other GC teams (cybersecurity, Fleet safety, VFI), and by a large network of Regional and Field based part-time investigators. Leader and point of contact for line management and leaders across the…