Senior Manager, Logistics

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: The Senior Manager of Logistics owns the strategic and operational management of Comfrt's outbound carrier network and parcel optimization initiatives. This role leads national and regional parcel carriers, LTL, and final-mile carrier relationships through data-driven negotiations and multi-carrier strategy. By applying advanced analytics, carrier profitability modeling, zone-skipping strategies, and AI-powered optimization, this role reduces single-carrier risk, drives cost savings, and scales logistics operations efficiently. This role enables Comfrt's D2C expansion across new markets and channels while maintaining service excellence, sustainability commitments, and unit economics. Outbound logistics is the final mile of Comfrt's customer promise and directly impacts both customer satisfaction and margins. This role translates strategic revenue and margin targets into practical carrier network design, rate contracts, and operational execution. By managing multi-carrier contingency, optimizing parcel economics through dimensional weight reduction, implementing sustainable packaging innovations, and maintaining service level commitments, this role builds a scalable operating model that supports rapid expansion without service or cost surprises. This role is critical to Comfrt's competitive positioning in D2C and multi-channel fulfillment markets. Responsibilities: Outbound Carrier Network Strategy & Multi-Carrier Optimization [40%] Own relationships with national parcel carriers (UPS, FedEx, DHL), regional carriers, USPS, LTL providers, and emerging logistics partners; maintain quarterly business reviews aligned to carrier profitability models and performance scorecards Lead strategic carrier rate negotiations and contract renewals; apply data analytics to evaluate carrier profitability, structure tiered pricing by service level/volume/zone/channel, and bring evidence-based negotiation data to the table Develop and execute multi-carrier strategy to reduce single-carrier dependency; evaluate zone-skipping opportunities and regional carrier partnerships to create competitive tension and drive cost savings (15%+ year-over-year target) Implement real-time tracking and exception management; proactively address service failures, damage claims, and billing discrepancies to maintain on-time delivery, low damage rates, and accurate cost accountability Evaluate emerging carriers and alternative fulfillment models (regional operators, marketplace logistics, drop-ship partners) to support new market entry with optimized cost and service profiles Build carrier compliance framework for documentation, proof of delivery, billing accuracy, and claims…