Senior Manager, Product Services

@media screen and (max-width: 699px) { .swapimg {display: none;} .visible-mobile{display: inline;max-width:100%;height: auto;} } @media screen and (min-width: 700px) { .swapimg {display: none;} .visible-desktop{display: inline;max-width:100%;height: auto;} } Senior Manager, Product Services Protect the backbone of modern society — by leading the service business behind it. Systematic's National Security & Infrastructure (NSI) unit delivers proven software that helps police, emergency services, intelligence services and critical infrastructure operators detect threats early, coordinate their response and stay resilient against hybrid attacks, cyberattacks and natural disasters. Join NSI as it scales, and take ownership of the customer relationships and 24/7 operations that keep this software running for some of Europe's largest energy operators. The job As Senior Manager, Services, you will own the day-to-day running and commercial performance of the service contracts behind our mission-critical software product solutions for major infrastructure customers. You will be the customers' trusted point of contact, responsible for keeping their software operations stable around the clock, while also leading a skilled team and taking a significant role in growing our service business.  In short, you can look forward to: Building close, trusted relationships with large customers through regular status and steering meetings Driving SLA and incident follow-up in close cooperation with our internal operations team Leading and developing a team of technical specialists Shaping and growing the NSI service business together with sales, product management and product development Owning P&L for individual service contracts, including budgets and forecasts Joining the team You will join a technically strong, tight-knit team based in Aarhus, anchored by an experienced architect who acts as technical lead and works directly with customers. The team also carries second- and third-line support and on-call duties, so reliability and trust run deep here. NSI is still shaping and scaling its business, which means real influence: how we structure our service catalogue, how we work with customers, and how the team grows are all still being defined — and you will take part in defining them. You will work with customers across energy and utilities, with further growth expected towards police, emergency services and intelligence services. Your qualifications Experience delivering or supporting software solutions and services, ideally in a customer-facing operations or hosting setup Experience managing large, complex customer relationships and contracts People management experience is preferred A relevant bachelor's or master’s degree, for example in engineering or business administration Fluent English, spoken and written You are also: A strong communicator and relationship builder Calm…