Senior Manager Solutions Delivery

Join us at Entrust    At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely .     Get to Know Us    Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It’s the curiosity , dedication, and innovation that drive our success and help us anticipate the future.  Senior Manager, Solutions Delivery                                    REQ:   Position Overview: This role is a highly dynamic, customer-facing leadership position responsible for managing a team of Systems Integrators who deliver complex Entrust solutions within customer environments. The Senior Manager, Solutions Delivery is accountable for leading, coaching, and developing technical integration professionals while ensuring delivery quality, customer satisfaction, operational discipline, and continuous improvement. The position requires strong people leadership combined with enough technical depth to understand integration work, anticipate delivery risks, guide technical escalation, and advocate effectively for the team. The ideal candidate has prior hands-on experience in systems integration, software implementation, development, technical consulting, solution delivery, or support engineering, and can translate complex technical realities into clear business and customer-facing communication. This role reports to the Director, Professional Services and operates as a key bridge between Systems Integrators, Project Managers, Sales, Support, Engineering, Product, customers, and PS leadership. Success requires proactive risk management, structured problem solving, customer maturity, financial awareness, and the ability to build a motivated, capable, and continuously improving technical delivery team. Responsibilities: Team Leadership & People Development •    Lead, coach, motivate, and develop a team of Systems Integrators responsible for implementation, configuration, validation, troubleshooting, and technical delivery of Entrust solutions. •    Create career paths and development plans that help integrators grow into more advanced technical, customer-facing, and leadership-capable contributors. •    Identify team skill gaps and proactively build training, mentoring, enablement, documentation, and knowledge-sharing plans. •    Manage performance feedback, workload balance, billable utilization, vacation requests, onboarding, offboarding, and other day-to-day people-management responsibilities. •    Foster a culture of accountability, technical excellence, collaboration, professionalism, customer focus, and continuous improvement. •    Translate leadership direction into clear team priorities, expectations, and follow-through. …