Senior Manager, Test & Quality Assurance

Together we are powering the future of Higher Education Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity ***candidate should be located in EST time zone*** Ellucian is seeking a strategic and technically accomplished Senior Manager, Test & Quality Assurance to lead our global Quality Engineering organization within Professional Services. This highly visible leadership role is responsible for defining and executing our enterprise test and quality assurance strategy, ensuring consistent, scalable, and high-quality customer implementations across our global delivery organization. Reporting into Professional Services, you will lead a distributed team of Quality Engineers across the United States and Latin America, while partnering closely with our India Center of Excellence (CoE) through a dotted-line leadership model to deliver a unified global quality strategy. In addition to leading a lean core team, you will oversee a scalable contractor workforce that supports implementations worldwide, ensuring consistent execution, governance, and quality standards regardless of delivery location. This is more than a people leadership role. You will establish the vision, operating model, and quality engineering practices that enable Professional Services to deliver reliable, repeatable, and efficient customer implementations. Working closely with Services Delivery, Product Engineering, Cloud Operations, Customer Success, and our India CoE, you'll champion an automation-first mindset, modern testing practices, and continuous improvement initiatives that enhance customer outcomes while improving delivery efficiency across the organization. If you're passionate about building global teams, driving organizational transformation, and modernizing quality engineering at scale, this is an opportunity to shape how Ellucian delivers technology to higher education institutions around the world. Where You Will Make an Impact Global Quality Strategy & Leadership Define and execute the global Test & Quality…