Senior Office Technology Support Analyst

Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms. The Firm was established in 1884 and has approximately 2,000 lawyers. Headquartered in New York with offices in Beijing, Boston, Brussels, Hong Kong, Houston, London, Los Angeles, Luxembourg, Palo Alto, San Francisco, São Paulo, Tokyo and Washington, D.C., the Firm provides coordinated legal advice and transactional capability to clients around the globe.   The Senior Office Technology Support Analyst is responsible for providing comprehensive, operational and strategic IT service to the New York office. Due to the nature of the role, the team is currently requiring on-site presence five days per week. Job Duties & Responsibilities Support all aspects of the IT function within the New York office, including IT infrastructure, computer equipment and peripherals, printers, A/V, telephones, mobile devices, etc. Maintain a high level of white glove customer service support for all end-users in Houston, paying particular attention to the needs and requirements of the office’s VIPs ensuring they are fully supported. Provide appropriate reports on IT service issues to Global IT leaders and the Director of Administration. Collaborate with global teams and other IT Departments where required to deliver a secure, evolving and reliable IT experience for all end-users. Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues. Keep abreast of the latest developments and trends within IT and keep up to date with technological and industry updates. Maintain accurate records of all Service Desk interactions and assist local and global analysts in making sure these details are captured concisely and accurately. Create, maintain and review knowledge base articles and departmental documentation. Participate and contribute to team meetings locally and globally. Assist with and coordinate the planning, scheduling and execution of computer equipment installations, office moves, imaging and upgrades where required. Help maintain inventories and all stock including but not limited to; laptops, desktops, printers, mobile devices, printers, printers and all desktop-based IT peripherals. Assist with the setup, coordination, configuration and troubleshooting of AV equipment for meetings, conferences and events. Be a point person for off-site setups including but not limited to, local Partner Retreats/Conferences, Partner events, and home setups as required. Work with 3rd level support diagnosing and troubleshooting escalated issues. Must have schedule flexibility to work different shifts during normal business hours and occasional after-hours and weekend support when required by Firm, office or department priorities. Perform other duties as assigned. Education Required Bachelor's degree and technical certifications in lieu of a college degree Preferred CompTIA A+, Network+ Skills and Experience …